Shipping Policy

Last Updated: August 20, 2026

Thank you for shopping with us. We are committed to processing and delivering your orders safely and on time.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, sales, holidays, or unexpected circumstances, processing may take longer. If there is a significant delay with your order, we will contact you using the contact information provided during checkout.

2. Shipping to Czechia

We currently offer delivery within the Czech Republic through selected delivery partners, including:

• Zásilkovna

• DPD

• Česká pošta

Available delivery methods and their prices will be displayed at checkout based on your delivery address and the shipping option you select.

Estimated delivery time after dispatch is generally 1–3 business days, depending on the carrier and destination.

Delivery times are estimates and are not guaranteed unless a specific delivery date has been agreed.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase.

The shipping price may depend on:

• Delivery method

• Delivery location

• Order weight and/or size

• Order value

• Any applicable promotional offer

If free shipping is available, the applicable conditions will be clearly displayed in our store or at checkout.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where tracking is available.

You can use the tracking information provided by the carrier to check the status of your shipment.

Please allow some time for tracking information to become active after the parcel has been handed over to the carrier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully check your:

• Full name

• Street and house number

• City

• Postal code

• Country

• Phone number

• Email address

If you provide an incorrect or incomplete address and the parcel cannot be delivered, additional shipping costs may apply for re-delivery.

6. Failed or Missed Delivery

If you are unavailable when delivery is attempted, the carrier may:

• Attempt delivery again;

• Deliver the parcel to a pickup point or parcel locker;

• Contact you using the information provided with the order; or

• Return the parcel to us if it is not collected within the carrier's holding period.

If an order is returned because it was not collected or because an incorrect delivery address was provided, please contact us to arrange the next steps.

Any additional delivery costs may be charged where permitted by applicable law.

7. Delays

Although we work with reliable delivery partners, delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

• Severe weather

• Transportation problems

• Public holidays

• Carrier delays

• Incorrect or incomplete delivery information

• High parcel volumes

• Other unforeseen circumstances

We will do our best to assist you if your order is delayed.

8. Damaged Packages

Please inspect your package when you receive it.

If the package appears seriously damaged, please document the damage with photographs and contact us as soon as possible.

If the product itself is damaged or defective, please contact us with your order number and photographs so that we can review the issue and provide the appropriate solution under applicable consumer protection laws.

9. International Shipping

If international shipping is available for your order, the available countries, delivery methods, estimated delivery times, and shipping costs will be displayed at checkout.

International orders may be subject to additional customs requirements, taxes, duties, or other charges depending on the destination country.

Any such charges that are legally payable by the customer will be the customer's responsibility unless otherwise stated at checkout.

10. Delivery Time and Czech Consumer Rights

We aim to deliver orders within the delivery period stated at checkout.

If no specific delivery period has been agreed, Czech consumer law generally requires delivery without undue delay and no later than 30 days after the purchase contract is concluded, subject to applicable legal exceptions.

Nothing in this Shipping Policy limits any mandatory rights you have under applicable Czech or EU consumer protection law.

11. Contact Us

If you have questions about your order or shipping, please contact us:

Store Name: [YOUR STORE NAME]
Email: [YOUR EMAIL ADDRESS]
Phone: [YOUR PHONE NUMBER]
Business Address: [YOUR BUSINESS ADDRESS]
Country: Czech Republic (Czechia)

We will be happy to help with any shipping-related questions.